Privacy Policy

1. Information We Collect

When you use NXTBY, we collect information you provide directly: your name, email address, organization name, and role. We also collect data you enter into the platform, including asset records, client details, assignment histories, repair logs, and billing information.

We automatically collect usage data such as login timestamps, IP addresses, browser type, and pages visited to improve the platform and ensure security.

2. How We Use Your Information

• To provide and maintain the NXTBY platform
• To authenticate your identity and manage access
• To generate reports, invoices, and analytics you request
• To send system notifications and security alerts
• To monitor and improve platform performance
• To comply with legal obligations

3. Data Storage & Security

Your data is stored on secured servers with encryption at rest and in transit (TLS 1.2+). We maintain regular automated backups and implement role-based access controls to ensure only authorized personnel can access your information.

4. Data Sharing

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• With service providers who assist in operating the platform (hosting, error monitoring), bound by confidentiality agreements

5. Cookies

NXTBY uses essential cookies for authentication and session management. We do not use advertising or third-party tracking cookies.

6. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us. You may also request an export of your data in a machine-readable format.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you close your account, we will delete your data within 90 days, except where retention is required by law.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date. Continued use of NXTBY after changes constitutes acceptance of the revised policy.

9. Contact

For any privacy-related questions or requests, contact us at support@nxtby.com.